Seeing the Benefit

Councillors have given the green light for Erewash Borough Council to further develop the joint management arrangements for the revenues and benefits service with neighbouring authority Broxtowe Borough Council.

The change is expected to take shape over the next three years and bring significant savings for both Erewash and Broxtowe through a new management and supporting IT structure. The new arrangements are also designed to improve customer service, including self service via a mobile friendly digital platform.

The move comes 18 months after Broxtowe approached Erewash Borough Council to become its preferred partner to assist with the management of its revenues and benefits service, with the two local authorities working in partnership to put in place more efficient working practices.

Councillor Wayne Major, Erewash Borough Council’s Deputy Leader and Lead Member for Resources, says:

“A new system will generate significant savings at a time when balancing budgets is getting more difficult for local authorities. More importantly, this is an opportunity for us to enhance the customer service and to make it more efficient for the benefit of residents in both Erewash and Broxtowe.

“It shows how local authorities can work together and take on a different way of working to save money while still offering a first class service in these financially challenging times.”

News of the revamp of the service comes as Erewash Borough Council needs to find further efficiency savings of approximately £2 million over the next two years, with further budget pressures expected in the following years due to the continued reduction in grants from central government.